Services / Customers & loyalty

Customers, CRM and loyalty

Your customer list is your most valuable asset. We build it, organise it and give it reasons to come back.

  • Free tools where possible
  • Your data stays in your accounts
  • Revisions included

Collect and organise

The starting point: knowing who your customers are.

Lead magnet + email

200CHFone-off

A free resource in exchange for an email address: your customer list starts here.

  • A ready-made free resource (guide, checklist or discount code) in your design
  • Sign-up form on your home page
  • Automatic welcome email
  • Connected to your newsletter tool
  • 2 rounds of revisions

CRM from scratch

180CHFone-off

Your customers organised from day one.

  • Choosing the right tool for you, free ones included
  • Importing the contacts you already have
  • Labels and segments: new, regular, inactive
  • Purchase and communication history in one place
  • 1 hour of online training

Bring them back and spread the word

Your best customer is the one you already have.

Repeat-purchase journey

220CHFone-off

After the first purchase, a reason to come back.

  • A map of 2–3 journeys: accessories, maintenance, subscriptions
  • Automatic emails for every step
  • Offers and the right timing to propose them
  • How to measure what they're worth
  • 2 rounds of revisions

Bring a friend

180CHFone-off

A card for your customers, with a discount for both the friend and the one who brings them.

  • Print-ready card (front and back)
  • A clear, sustainable two-way discount scheme
  • Code or QR to see who brought whom
  • A simple sheet to count and reward
  • Printing extra, at cost
  • 2 rounds of revisions

Your customers' data stays in your accounts: we set things up, we don't keep the data. For the legal side of your forms, we recommend asking an accountant.

Frequently asked questions

Do I need to buy software?

Where possible we use free or very affordable tools, chosen for your business. If there's a cost, you see it beforehand.

What happens to customer data?

It stays in your accounts and it's yours: we set things up and train you, we don't keep it.

Does it work if I only have a few customers?

Yes, in fact it's the best time: with a few customers it's easy to start organised and not lose anyone.